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Feb02
There's no-one quite like them!
I was glancing through the details of a conference on passenger processing and check-in just now.
The topics covered by the speakers included things like "Continuous improvement in passenger journey experience", "Putting the passenger at the heart of the capital programme" and "User-friendly has arrived".
The final speaker has a different message - "Make your kiosks pay".
There are no prizes for guessing that the speaker is from Ryanair.
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