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Feb09
Cold straphanging
I sometimes commute on the Jubilee and Bakerloo Lines of the London Underground.
If I have to stand on the former, especially at this time of year, "straphanging" is a nuisance. The poles and grab rails are COLD! They are of uncoated metal with a high thermal conductivity!
By contrast, the poles and rails on the Bakerloo Line trains are coated and are much warmer to the touch.
Does it matter?
Does customer comfort matter? Does it matter if people are tempted not to hold tight because it's actually uncomfortable to do so?
Are there other examples of where a little thought would have made a difference?
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