A.R.T.

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Andrew Sharp

A.R.T is the International Air Rail Organisation's blog, with news, articles and comment on all things related to air rail links world-wide. Your comments and thoughts are welcome: for obvious reasons, they will be moderated and may be edited.


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Mar08

Tolerance in the rush hour - whatever next?

Permalink | 08/03/10 | Categories: Customer, Railways, State of the ART | by: A Sharp English (UK)

At the end of last year, commuting through West Hampstead Thameslink was even more problematic than usual. There is limited capacity on the overbridge which everyone has to use: it gets very congested, especially since while hundreds wish to get off trains in the morning peak, tens wish to get on - and of course they want to go down the stairs to the platform while everyone else is going up! Add to this the driver shortage before Christmas which led to a significant reduction in train services and you had a recipe for very unhappy passengers.

One morning as I approached the foot of the stairs, I was behind someone who was behind two big Africans. He made some loud comment critical of their speed of movement, obviously being impatient to get to work. It could easily have developed into a racial argument - but instead, the two in front, clearly baffled by the expression of impatience, just said, "Better let this one go first", and stood aside to let Mr. Impatient get past them. They then followed him up the stairs.

I was left reflecting on what a little patience and tolerance can do!

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