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Aug03
Baggage carts at airports and railway stations - and both
| 03/08/10 | Categories: Airports, Baggage Handling, Customer, Railways, Safety/Security | by: A Sharp 
Airports Council International produce a series of best practice guides based on their regular Airport Service Quality benchmarking exercise. The one on Baggage Carts (trolleys), published in 2008, has some interesting statistics.
Airports where carts are free to use score higher on "Availability of baggage carts" than those which charge or ask for a deposit.
90% of airports have carts which can be used in lifts, 62% on moving walkways, and 12% on escalators.
44% have brakes, although the report doesn't say what sort.
The usual ones at airports have brakes which are only on - applied - when a passenger activates them, usually by holding two parts of the handle together.
By contrast, carts used on railway stations normally have the brakes on unless someone holds the two parts of the handle together: only then is the brake off and the cart can move. This, obviously, is a safety measure - no-one wants baggage carts on a railway line!
But it does pose a problem when the station is at an airport. What kind of cart do you use? If you use one where the brake isn't normally on, then it can't be safely used on the station - passengers can't take them to the train door.
An issue for airport railways!
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