A.R.T.

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Andrew Sharp

A.R.T is the International Air Rail Organisation's blog, with news, articles and comment on all things related to air rail links world-wide. Your comments and thoughts are welcome: for obvious reasons, they will be moderated and may be edited.


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Aug03

Think like a passenger - that's my line!

Permalink | 03/08/10 | Categories: Handling, Railways, State of the ART | by: A Sharp English (UK)

We were amused to read a publicity brochure from Keolis entitled 'Helping authorities make the right choice'.

In the brochure, Keolis claim that they won a key contract in Melbourne - the world's largest tramway - because they 'think like a passenger'.

But that's something IARO has always said too - that people designing systems need to think like a passenger!

It's nice to be flattered!

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