A.R.T.

About this blog

Andrew Sharp

A.R.T is the International Air Rail Organisation's blog, with news, articles and comment on all things related to air rail links world-wide. Your comments and thoughts are welcome: for obvious reasons, they will be moderated and may be edited.


<  Sep 2010  >
M T W T F S S
    1 2 3 4 5
6 7 8 9 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30      

Search

Categories

Recent Articles

Archives

Friends of A.R.T

Syndicate this blog

What is RSS?

FeedBurner
Subscribe to A.R.T by Email

Other Links

Visit Blogcatalog.com - opens in new window

Blog Directory by Blog Flux

Travel

My Zimbio
Top Stories

Hate Spammers? Check this out - opens in new window

We Support Wikipedia
Wikipedia Affliate Button

Visit the b2evolution website (opens in new window)

Sep14

Why is changing trains perceived so negatively?

Permalink | 14/09/10 | Categories: Customer, Railways | by: A Sharp English (UK)

There are several pieces of research showing that the need to change trains is a significant disincentive to their use. This applies both when using them as a feeder to the air mode and when considering them as an alternative to flying.

If you need to change mode - or even just change train - on a journey to an airport, it is a potential source of unreliability. It is (I think!) twice as likely that you will encounter a delay on a trip involving two trains than if the trip just includes one. And, of course, there's the hassle of (potentially) having to change platforms and ensuring that you are on the right platform and the right train.

Again, the more modes or trains you have to catch, the greater is the probability that you will catch the wrong one!

The two factors are clearly a significant disincentive.

The need to change trains is also a disincentive to completely changing mode. Research in Austria some 10 years ago, where respondents were given the services of an individual trip adviser for guidance on rail options, showed that 57% of air travellers were only willing to use rail if certain conditions were met - and the top one was no interchange.

However, providing more through trains probably means providing fewer trains. It is not certain that passengers realise that trade-off! And I am working on a blog about travelling from Hong Kong Airport to Shenzhen where I had to catch a bus and then four separate trains - and my total wait time was very small indeed!

The Austrian research concerned journeys of less than 500 km. It was, of course, before the major security enhancements following 9/11. Would the results be the same today?

True, changing trains can still be a pain - especially in those countries where train operators are reluctant to say which platform a specific train is likely to arrive at or leave from.

But so can flying. Do security restrictions today pose as much of a barrier to air travel as changing trains does to rail travel?

Because if so, it means more and more 400 km journeys are likely to be made by road.

This needs to improve - ideas on how this can be done are welcome!

Recommend this article to StumbleUpon.com 
(opens in new browser window)
Permalink |

Sep14

Unimpressed on an A380

Permalink | 14/09/10 | Categories: Airlines, Customer, State of the ART | by: A Sharp English (UK)

I was unimpressed by two aspects of a recent flight from London to Dubai on flight EK002, the flagship early-afternoon A380 flight from Heathrow.

The flight departed at 14:15 - and it was 16:30 before lunch arrived. Moreover, I'd virtually finished the main course before I was offered wine.

If I want wine with my meal, I want it with my meal not afterwards!

On a flight to Hong Kong next day - ironically a B777, flight number EK380 - they'd got this much better organised.

The other thing which I found unimpressive was the moving map, the airshow, usually the only part of the in-flight entertainment I use.

If I see somewhere underneath which looks interesting, I want to know where it is - and rely on the map to show me.

Sadly, because of the way the map cycles through so many views, it can easily be five minutes between adjacent showings of a reasonably close-up map. And 5 minutes at 500 miles/h is (I reckon) about 40 miles (70 km) - by which time I'm likely to have lost interest! Having two (or more) selectable language options would help: having less clutter would be better too.

I took the opportunty to walk the length of the plane. That made me realise just how long it is. No doubt it's not much longer than a 777 or 747, but it certainly seemed it. Because of the way the cabin is divided up, you don't see the whole plane - you just have to walk it to experience it!

Recommend this article to StumbleUpon.com 
(opens in new browser window)
Permalink |