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Andrew Sharp

A.R.T is the International Air Rail Organisation's blog, with news, articles and comment on all things related to air rail links world-wide. Your comments and thoughts are welcome: for obvious reasons, they will be moderated and may be edited.


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Sep14

Unimpressed on an A380

Permalink | 14/09/10 | Categories: Airlines, Customer, State of the ART | by: A Sharp English (UK)

I was unimpressed by two aspects of a recent flight from London to Dubai on flight EK002, the flagship early-afternoon A380 flight from Heathrow.

The flight departed at 14:15 - and it was 16:30 before lunch arrived. Moreover, I'd virtually finished the main course before I was offered wine.

If I want wine with my meal, I want it with my meal not afterwards!

On a flight to Hong Kong next day - ironically a B777, flight number EK380 - they'd got this much better organised.

The other thing which I found unimpressive was the moving map, the airshow, usually the only part of the in-flight entertainment I use.

If I see somewhere underneath which looks interesting, I want to know where it is - and rely on the map to show me.

Sadly, because of the way the map cycles through so many views, it can easily be five minutes between adjacent showings of a reasonably close-up map. And 5 minutes at 500 miles/h is (I reckon) about 40 miles (70 km) - by which time I'm likely to have lost interest! Having two (or more) selectable language options would help: having less clutter would be better too.

I took the opportunty to walk the length of the plane. That made me realise just how long it is. No doubt it's not much longer than a 777 or 747, but it certainly seemed it. Because of the way the cabin is divided up, you don't see the whole plane - you just have to walk it to experience it!

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