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Sep21
Automated announcements do not do everything
A problem with automated announcements is that they may not make sense in all circumstances - those setting them up may not have considered the circumstances under which they are to be used.
The same is true of announcements made by real people, of course, but the human element can often inject a little judgement.
The incident which sparked off this reflection was an announcement at West Hampstead Thameslink station, in the northern suburbs of London. It was to the effect that the next train - to Sutton - which was due to depart from the London-bound slow line platform had been cancelled, and the next train from that platform would depart in about 15 minutes and would go to Sevenoaks. End of message.
That sounds useful enough on the surface.
However, in practice it is unlikely that many people would be going all the way to either Sutton (in the south western suburbs) or Sevenoaks (in the south-eastern suburbs). Most of them would be going to central London destinations. And for them, a change to the fast line platform would have been better. But they weren't being told this!
This must happen reasonably often - often enough to need a cure!
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