A.R.T.

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Andrew Sharp

A.R.T is the International Air Rail Organisation's blog, with news, articles and comment on all things related to air rail links world-wide. Your comments and thoughts are welcome: for obvious reasons, they will be moderated and may be edited.


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Feb10

The downside of family security lanes

Permalink | 10/02/12 | Categories: Airports, Handling, Safety/Security | by: A Sharp English (UK)

There is a family friendly security lane at Terminal 5 at Heathrow.

When I went through on a recent Saturday morning there were plenty of people about - but few families. Result: 4 people staffing the lane standing around waiting for custom while at the other security lanes, people had to wait.

Not a downside of a family lane as such, but a downside of queue management.

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